Frequently Asked Questions
Do you have questions? here you have all the answers.
Learn how Puerto Discount Card works and start enjoying your discounts.
Frequently asked questions
Buy the Puerto Discount Card online at www.puerto.shop , which is the only official site. It is completely secure. Our site has certifications to prevent hackers.
Sometimes the customer signs up more than once with different email addresses. If you purchased your digital card and when you log in it's not in your profile, it's because you purchased it with your name using a different email address.
The solution is to log in with the email address you used for your purchase, since your card is in that profile.
Communication problems between the management of the affiliated company and its staff are rare, in case this problem arises and they do not accept your current Puerto Discount Card, you can first ask them to check our website, where the company and the discount they give are displayed, so that they are aware, if they want they can consult with the manager or supervisor for help. If this does not solve the problem, do not worry, help us by doing these three steps:
*Take a photo of the receipt.
*Ask for the name of the person who did not give you the discount.
*Send us this information via Whatsapp +52 998 4879029, or if you prefer, email to contacto@puerto.shop.
This way we can arrange for the reimbursement of the amount you should have saved.
.png)