Question 1

What is Puerto Discount Card?

Accepted Answer

Puerto Discount Card is a digital discount card, it is not a credit card. With it you get exclusive prices at more than 300 affiliated businesses in Cancun, Playa del Carmen, Puerto Morelos and more.

Question 2

How does the discount card work?

Accepted Answer

Simply show your digital card at the affiliated business before making your purchase to access the corresponding discount. Each business has its own offers and promotions exclusive.

Question 3

How many times can I use the card in an establishment or activity?

Accepted Answer

The discounts are unlimited, so there's no limit to the number of establishments you can visit with your Puerto Discount Card or the number of times you can use it at each one.

Question 4

How much can I save with my Puerto Discount Card?

Accepted Answer

Using the one-week card as an example, most users save more than double the purchase price after the first use; the more they use it, the more they save!

Question 5

Is it safe to buy the card online?

Accepted Answer

Buy the Puerto Discount Card online at     www.puerto.shop , which is the only official site. It is completely secure. Our site has certifications to prevent hackers.

Question 6

Can I buy the digital card now and arrive another day?

Accepted Answer

Yes !You can purchase your Puerto Discount Card and specify the date of your visit or your activation date.

Question 7

Why should I buy the digital card online?

Accepted Answer

Purchasing the digital card online is not only convenient but also gives you access to many other online benefits and discounts, such as coupons you can use for additional savings on tours, purchases, or experiences.

Question 8

Do I need to download an app to use the card?

Accepted Answer

There is no need to download an app. Once you purchase the digital card, you can save it on your phone and present it at businesses affiliates.

Question 9

Do I need to register my card?

Accepted Answer

If you have a physical card, it is not necessary to register it or take any other steps, you can use it at any of the affiliated companies, just show your current card before requesting the bill.

Question 10

What happens if I purchased my digital card and it doesn't appear in my profile?

Accepted Answer

Sometimes the customer signs up more than once with different email addresses. If you purchased your digital card and when you log in it's not in your profile, it's because you purchased it with your name using a different email address.The solution is to log in with the email address you used for your purchase, since your card is in that profile.

Question 11

How long is my membership valid?

Accepted Answer

We offer memberships of 1 week, 1 month or 6 months. The duration depends on the option you choose when purchasing the Puerto Discount card Card.

Question 12

Can I get a refund?

Accepted Answer

The purchase of the card is not refundable, however you can request to change the activation date, if you change the date of your trip, please contact us to change the activation date.

Question 13

Can I get a physical card?

Accepted Answer

Yes, we have points of sale where you can purchase a physical card with the annual plan.

Question 14

Where can I use my Puerto Discount Card?

Accepted Answer

You can use it in more than 300 affiliated businesses in categories such as restaurants, gyms, hotels, car rentals, transportation, tours and more in Cancun, Playa del Carmen and Puerto Morelos.

Question 15

Is the digital card rechargeable?

Accepted Answer

No, each membership has a specific duration. At the end of the validity period, you can renew or purchase a new membership to continue enjoying the discounts.

Question 16

Can I transfer my membership to someone else?

Accepted Answer

No, the use of the card is personal and is not transferable, however if you have friends who want to have the card you can sign up for the associate program where your friends get a discount on the card. buy the card and you get commissions.

Question 17

What do I do if a business does not accept my card?

Accepted Answer

Communication problems between the management of the affiliated company and its staff are rare, in case this problem arises and they do not accept your current Puerto Discount Card, you can first ask them to check our website, where the company and the discount they give are displayed, so that they are aware, if they want they can consult with the manager or supervisor for help. If this does not solve the problem, do not worry, help us by doing these three steps:*Take a photo of the receipt.*Ask for the name of the person who did not give you the discount.*Send us this information via Whatsapp +52 998 4879029, or if you prefer, email to contacto@puerto.shop.This way we can arrange for the reimbursement of the amount you should have saved.

PUERTO DISCOUNT CARD

Frequently Asked Questions

Do you have questions? here you have all the answers.

Learn how Puerto Discount Card works and start enjoying your discounts.

Frequently asked questions